Effective Date: October 24, 2024
At Total Health Labs, we prioritize your privacy and take every measure to protect your personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We collect the following types of information when you use our services:
- Personal Information: Name, contact details, and demographic information.
- Health Information: Data related to lab orders placed by you and the results received, collected and stored solely for processing and delivering your requested lab services.
- Payment Information: Billing details provided when purchasing lab tests.
- Browsing Information: Information collected via cookies to improve website experience.
2. How We Use Your Information
We use your information to:
- Process lab orders and communicate results.
- Provide customer support.
- Complete transactions and payments.
- Improve our services based on aggregated data (without identifying individuals).
- Enhance your browsing experience through cookies and tracking technologies, which may collect non-personal data for performance optimization.
3. Sharing of Information
We do not sell, trade, or share your personal information outside of Total Health Labs, except as necessary to provide services. The only third parties who may receive your information are:
- Payment Processors: To process payments securely.
- Lab Partners: To perform your lab tests.
- AthenaOne Platform: We use AthenaOne, a HIPAA-compliant platform, to securely manage lab results and share them with you. AthenaOne follows strict security protocols to protect your health data.
In all cases, these partners adhere to strict privacy standards, and information is shared only to the extent necessary for their services.
4. Data Security
We use industry-standard security measures, including encryption, secure storage, and regular audits, to protect your data. AthenaOne and other partners maintain HIPAA-compliant systems to ensure the privacy of your health information. We perform regular reviews to ensure continued compliance.
5. Your Rights
You have the right to access and request corrections to your personal information, such as contact details. However, lab results cannot be expunged due to regulatory requirements, as they must be retained to comply with applicable laws.
6. Cookies and Tracking
Our website uses cookies and tracking technologies to improve user experience and site functionality. No personal information is shared with advertisers or third-party platforms. Cookies are used solely to enhance site performance and user navigation.
7. Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated to you via email or notice on our website.
8. Contact Us
For questions about this policy or your information, please contact us at contact@totalhealthlabs.com.